Bloody Trains

So I telephone First Great Western yesterday to book a ticket on one of their trains, and they tell me that the train’s not yet open for booking, so why don’t I call back this morning? And I call back this morning, and they tell me that their booking system isn’t working right now, so why don’t I call back this afternoon? And I call back this afternoon, and they say they can’t do the booking because maybe the train doesn’t exist after all, and why don’t I check with National Rail Enquiries? So I check with National Rail Enquiries, and they tell me the train does exist and that they get their information, in any case, direct from First Great Western. So I call FGW Customer Relations and ask what they think might be going on, because this is not a little puzzling and not a little frustrating, and they tell me that, yes, the train does exist, and no, they don’t have any idea why telesales are unable to make the booking, so why don’t I call them back, and if I run into any difficulties, ask to speak to the supervisor? So I call FGW telesales again, and after keeping me on hold for a while, a supervisor is consulted, and the matter is looked into, and in the end I get told that the train does exist but that it’s not the kind of train you can make reservations on anyway, which they bloody well could have told me right at the start of the whole proceedings.

Grrrr.

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